Contact us

Pacific Hydro Australia

PLEASE NOTE: our address has changed as of 3 July 2017. We are now located at:
Level 13, 700 Collins Street
Docklands Victoria 3008 Australia
Telephone +61 3 8621 6000 Facsimile +61 3 8621 6111


Retail electricity customer sales and enquiries
To buy electricity for your home or business, enquire about an electricity connection, or for billing and supply enquiries, complaints, or feedback:
Phone: 1800 010 648, email:, or visit


Community enquiries, complaints and feedback
To find out more about our renewable energy projects, make a complaint, or provide feedback about our power stations:
Phone: 1800 730 734 or email:

View our complaints handling process here.