Pacific Hydro is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Statement applies to the Pacific Hydro Web Site and governs data collection and usage. By using the Pacific Hydro Web Site, you consent to the data practices described in this statement.

Collection of your Personal Information
In this Statement, “personal information” means personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Pacific Hydro may also collect anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Pacific Hydro. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Pacific Hydro for the operation of the Pacific Hydro Web Site, to maintain quality of the Pacific Hydro Web Site, and to provide general statistics regarding use of the Pacific Hydro Web Site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Pacific Hydro public message boards, this information may be collected and used by others and Pacific Hydro has no control over that collection and use.

Pacific Hydro encourages you to review the privacy statements of websites you choose to link to from the Pacific Hydro Web Site so that you can understand how those websites collect, use and share your information. Pacific Hydro is not responsible for the privacy statements or other content on websites outside of the Pacific Hydro Web Site.

Use of your Personal Information
Pacific Hydro collects and uses your personal information to deliver the services you have requested.. Pacific Hydro may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Pacific Hydro may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pacific Hydro, and they are required to maintain the confidentiality of your information.

Pacific Hydro may disclose your personal information to:
• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• Pacific Hydro's related companies;
• Pacific Hydro’s professional advisers, including its accountants, auditors and lawyers; and
• government and regulatory authorities and other organisations, as required or authorised by law.

Pacific Hydro keeps track of the pages our customers visit within the Pacific Hydro Web Site in order to determine what Pacific Hydro services are the most popular. This data is used to deliver customized content and advertising within Pacific Hydro to customers whose behaviour indicates that they are interested in a particular subject area.

Security of your Personal Information
Pacific Hydro secures the personal information it collects from unauthorized access, use or disclosure by storing it on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Use of Cookies
The Pacific Hydro Web Site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Pacific Hydro pages, or register with the Pacific Hydro Web Site , a cookie helps Pacific Hydro to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pacific Hydro Web Site, the information you previously provided can be retrieved, so you can easily use the Pacific Hydro features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pacific Hydro services or websites you visit.

Changes to this Statement
Pacific Hydro will occasionally update this Privacy Statement to reflect company and customer feedback. Pacific Hydro encourages you to periodically review this Statement to be informed of how Pacific Hydro is protecting your information.

Contact Information
Pacific Hydro welcomes your comments regarding this Privacy Statement. If you believe that Pacific Hydro has not adhered to this Statement, please contact Pacific Hydro at admin@pacifichydro.com.au.